On September 19, 2023, relatives of the missing girl criticized the silence of the shipowner CSIC. The family sent an open letter to the media in the hope that it would stop the company's silence and shed light on the events that occurred on the ship.

On September 10, 2023, the captain of the ship reported one passenger missing. The woman was last seen on board on Saturday evening, September 9, while the ship was off the northern coast of Alicante, near Cabo de la Nao, Javea. A search and rescue operation has been launched.